A friend asked me, “Why are you so mad at this cleaning company?” that was the daily Groupon Vancouver yesterday.
I’m tired of them ripping people off.
I and 50 other commenters on this forum had Qualico NO-SHOW to our appointments without warning, and for those who got an apology and a “credit”, a no-show to their re-booked appointment:
http://getbestdeal.org/2011/12/23/canada/edmonton/qualico-cleaning-service-scam-or-not-scam/
I originally blogged about my experience in passing on January 20, 2012:
http://beverlywu.com/2012/01/20/what-i-have-been-thinking-about-lately/
- I don’t believe that they EVER had any intention of showing up to clean my house.
- I don’t believe that they have turned their business around, doing over 1000 cleans since last summer as Groupon claims (see below).
- Because It sucks that I booked with them in January 2012 and NOBODY SHOWED UP (I waited over an hour), NOBODY EVER answered my email (anxiously waiting at home concerned the cleaners had gotten into some massive car wreck or something), their phone number is an out of town voicemail box that was FULL (no surprise there).
What’s the game, then? You just want all my address and personal information? Money?
Are these deal sites happy to keep their cut of these phony deals their unwitting customers bought but are lazy to redeem or too shy to complain about?
I bought my voucher from LivingSocial Vancouver, but similar deals have now been offered on DealFind, LivingDeal, TeamBuy, and Groupon.
The deal I bought:
http://www.livingsocial.com/cities/57/deals/202092-four-hours-of-house-cleaning
I tried to post a message on the Groupon Q&A “about this deal” section yesterday (March 28, 2012). My message DID NOT GET POSTED on the site. Here’s Groupon’s reply via email:
March 2012 | Qualico Cleaning Services Scam Groupon
Mark Luciak’s Email is mluciak1@telus.net, eh? Readers, fire off those emails!
March 2012 | Qualico Cleaning Services Scam Groupon
“over 1000 cleaning since last summer”? None of those 10 crews showed up to my house on January 17, 2012, that’s for sure.
March 2012 | Qualico Cleaning Services Scam Groupon
The rest of the Groupon Q&A for this deal in Vancouver is at
http://www.groupon.com/deals/qualico-cleaning-services-3/discussion?campaign_id=qualico-cleaning-services
Qualico even sent me an appointment reminder email the day before my scheduled appointment.
Though LivingSocial issued a refund, they have lost my business, permanently. Why? for not properly vetting this business before offering a deal on it.
I thought Groupon was better than this. It appears not. They have now lost any of my future business as well, until the reviews of this Groupon come in saying extremely positive things about the service from this thus far SCAM company.
I dare somebody to prove me wrong, that legitimate people actually showed up to your house to clean it, not rob it (hopefully not literally and just invisibly, through the middlemen of the internets known as deal sites!)
Go on, readers, trash the comments section with your stories proving otherwise.
I will add your positive notes to my completely negative retelling of my experience in the body of this post.
I have not had a good experience, and am EXTREMELY ANGRY they have the nerve to go out and and do it again to a brand new set of Vancouverites.
The SHEER NUMBER of people with no-show experiences with this “company” are staggering.
Employees don’t get into emergency situations every other day, and if they do, I expect you to at least contact me, your client, within a reasonable amount of time (so far, 3 months and counting), by phone or email if something happens.
Their “$200 guarantee” is as absolutely and utterly worthless as the paper it’s not printed on.
STAY AWAY.
They’re asshats and they’re trying to turn you into one too.
XOXO
(p.s. anyone think this is possibly related to Javan King, of Qualico Capital (investments)? Vancouver area scam artist…time for another google! Anyway, he/they all know where I live now anyway, so if this website disappears and I turn up dead next week you know why)
Apr 03, 2012 @ 22:02:19
We bought the groupon last week (Mar. 28th, 2012) and had the same experience with Qualico. Their appointment booking page had no availability for months and I was unable to contact them, there was no phone number or email address. Groupon said they were having problems with the website. When I checked back in a couple days there was an appointment for the next day and I received a confirmation email from Qualico. They were supposed to arrive between 9-11am, but they were a no-show. At 2:30 that afternoon they sent me a cancellation email, nearly 4 hours after the appointment time. I contacted groupon again and they refunded my money in full, but I am very disappointed that they didn’t research this company better. Qualico Cleaners is a scam.
Apr 04, 2012 @ 09:48:57
Well..once bitten twice shy…I will never buy from this company again. I had the same problem as you Nikki. I was able to book 3 appts. but got an email yesterday saying that my appts have been cancelled. I was outraged and phoned Groupon for a full refund. Did you know that over 800 people in the Vancouver area bought this groupon? I hope everyone gets their $$ back. I was lucky to get mine back. Thanks for giving us Mark’s personal email address Beverley. He will definitely be hearing from me!
Apr 06, 2012 @ 12:04:31
Exact same happened to me. They missed both appointments living me waiting for hours. I can’ express my anger and frustration. I bought this voucher through Living Social Deal though. Just emailed them to see how they’d handle this issue.
Melody
Apr 06, 2012 @ 20:50:20
Hey there….. this is the second cleaning company that I have had no service from… bought from Group-on. I was taken to the cleaners. This company is apparently under new management now, the system is under a glitch – Debbie phoned to personally apologize, I am working on getting a refund from both Living Social and Group-on. I won’t trust companies that aren’t in the Lower Mainland. They have all been ponzie schemes. The best service ev-er is from ******** cleaning company at ***-***-****. No deals, but quality and consistency has been my experience. I will always google services before purchasing them. I also thought that large companies would vett the information. Oh well, back to cleaning my own pad now!
***Note from Beverly: I have removed the name and contact info of the company recommended by Kirsten – thank you for posting, though!
Apr 06, 2012 @ 21:33:53
Same here! Purchased my ‘DEAL’ through teambuy.ca. Booked to have my carpets cleaned this morning….waited ALL morning for nothing! Called them, left a message…5 hours later, to my surprise, had a phone call from the company apologizing. Still not convinced these guys are legit….hoping to get my $$ back!
Apr 07, 2012 @ 13:26:45
Same problem…
May 03, 2012 @ 13:34:00
Thanks for all this information guys. I bought from Groupon and there were no appts available for months. Groupon is getting Qualico to phone me directly to book the appts but no one has called in weeks. I now want my money back and Groupon better honour that. Qualico doesn’t respond to customers.
May 11, 2012 @ 16:40:59
I just had the same problem today… After struggling to make my appointments, today was finally the day of my first appointment… and they no showed. I took 2 hours off work to make sure I was home when they arrived! I had to cancel my dinner party this evening because my house isn’t clean! I emailed first thing this morning, but no reply. I phoned, but their voice mailbox is full. Seems like as scam to me. I just emailed Groupon asking for my money back.
May 15, 2012 @ 13:04:29
I had the same problem this morning. I waited 6 weeks for this appointment. Yesterday received confirmation email. At midnight received 6 emails asking for my groupon code, which I emailed at 7 am. No show. At 11 received phone call from a representative saying they were having trouble with emails. This company has no intention of ever cleaning anyone’s homes.
May 23, 2012 @ 08:28:22
No show here as well… and they are blaiming Groupon in their email – saying they aren’t coming as Groupon hasn’t given them any money. Hopefully Groupon gives back the money, otherwise I’ll be done with them as well.
Jun 25, 2012 @ 18:19:36
Groupon will give you a credit, they gave one to me.
Jun 25, 2012 @ 19:42:14
Groupon did give me credit. After I got the credit Qualico contacted me three times offering me cleaning at reduced rates (never as low as the Groupon) I ignored them.
Aug 17, 2012 @ 09:54:25
Hello!
I found this page after searching for an employer who owes me several thousands.
Due to the fact that it is being resolved within legal means ( say goodbye to your own and your wife’s properties Mark! ) I cannot say a whole lot on here.
If you would like to know more about what happens inside the company as well as some of marks background, please contact me at the email I created to post here.
Feb 09, 2013 @ 12:02:30
I would love to no more please email pal.
going through the same business.
Mar 22, 2013 @ 07:19:29
Hi there, I don’t want to be nosy, but this company is worrying me, because now they have my home address and potentially the knowledge of when we are home and not . Is there anything that you could say to make sure I protect my home from these guys?
Thanks
Mar 22, 2013 @ 09:25:33
I really don’t know what to say. Keep reporting them to the police?
Apr 20, 2013 @ 16:12:01
Please forward whatever background info you have. Would like to know more about this character
Oct 08, 2012 @ 16:17:56
Hi,
I have recently been scammed by another company under Mark Luciak. It is called Capital House and Carpet Cleaning. He is now going by the name Mark Andrew but it is the same person I know it. I did some digging and found out that he has a virtual office with an address in Calgary. He is now living in the Dominican Republic. http://capitalhouseandcarpetcleaning.weebly.com/cities–contact.html This is his new company and contact info. I hope this helps others from getting scammed like the rest of us.
Feb 09, 2013 @ 11:53:23
no freaking way…im a previous employer trying to get paid!
Mar 22, 2013 @ 07:16:55
Hi!! I got into the same situation from Capital House and carpet cleaning… this is really freaky. I always had good experiences with groupon, but since this concerns my home I’m not very impressed